Cancellation Policy
HomeHero's cancellation and rescheduling policy for Bangkok cleaning bookings, including notice periods and late-cancellation fees.
You are only charged once we confirm
When you book with a card we place a hold on it (or securely save it for recurring plans). Nothing is taken until HomeHero confirms your cleaner for the requested slot. If we cannot cover your booking, the hold is released and you pay nothing.
Free changes
Cancel free of charge up to 24 hours before your appointment starts and you receive a full refund (or the hold is simply released). Rescheduling is always free, whenever you ask. Just message support and we will move your booking.
Late cancellations
Cancellations made less than 24 hours before the appointment are charged 50% of the booking value, because your cleaner has already reserved the time.
No access on arrival
If our cleaner cannot get into your home at the scheduled time and we cannot reach you within 30 minutes, the booking is charged in full.
Recurring bookings
Weekly, bi-weekly and monthly plans bill your saved card automatically at the start of each cycle. You can pause or stop a plan at any time; cancelling stops all future charges, and the same 24-hour rule applies to the next scheduled clean.